Question 1

What is "Hold: Visa Provisioni Visa Provisioning S CAUS"?

Accepted Answer

When you setup your WaFd Bank debit card in Apple Wallet, Google, or some other digital wallet application they will place a hold for $0.00 on your account. The hold will typically last for 72 hours and then will fall off your pending transaction list.

Question 2

Can I view my loan statements from online and mobile banking?

Accepted Answer

Yes, loan statements are available in both online and mobile banking.

Question 3

How can I update my phone, email, and mailing address?

Accepted Answer

You can update your phone and email via online and mobile banking. To update your mailing address, contact your local branch or call our Client Care Center at 800-324-9375.

Question 4

I was trying to add an external account and received the following message: "The routing number is invalid or not supported. Please check the ABA/routing number you have entered or enter a different ABA/routing number." What do I do?

Accepted Answer

While we are able to instantly verify many external banks in the US when an account is being added, some financial institutions are not supported. If you receive this message, we recommend using Zelle^® as an alternative which supports sending funds to email, phone, and account/routing number.

Question 5

How do I pay my WaFd Bank mortgage?

Accepted Answer

After logging in to the app or online banking, select Move Money, then Internal Transfer to pay from your WaFd account. You can also set up EZ-Pay to automatically pay from a WaFd checking account; visit a branch or call us at 800-324-9375 to set this up. For other loans, go to Bill Pay.

Question 6

How do I clear my browser cache and cookies?

Accepted Answer

Outdated cookies can cause loading and formatting issues, clearing them fixes certain problems.

Question 7

Does WaFd Bank support Quicken and Quickbooks?

Accepted Answer

Yes, WaFd Bank supports Quicken and Quickbooks. To download Quicken files, clients will need to enroll in our Treasury Express tool on our business platform. You will be able to access your personal account via this Treasury tool. To request the ability to integrate your personal WaFd financial accounts, please visit our Quicken page and fill out the access form.

Upon receipt of your request, it will take 2-3 business days for us to setup your access. A WaFd Banker will send you an email with instructions on how to access Treasury and how to download Quicken files.

Question 8

Having issues opening up online statements or tax statements?

Accepted Answer

If you are having trouble downloading a statement it may be due to a browser pop-up blocker, please try disabling it temporarily or adding wafdbank.com to your list of allowed sites.

To access your browsers pop-up setting please select from one of the approved WaFd Bank browsers below.

Chrome
Edge
Firefox
Safari

Question 9

What is a Pending Debit Transaction?

Accepted Answer

A pending debit transaction occurs when a debit card transaction has been authorized by the cardholder but hasn't been fully processed by the merchant or card issuer. It involves obtaining approval from the card issuer to ensure sufficient funds are available. The transaction amount is temporarily reserved, reducing the available balance but not yet deducted from the actual account balance. Pending transactions remain in a transitional state until they are completed, which usually takes a few business days. They may be labeled differently on account statements or online banking portals and can be canceled or modified before final processing. Once completed, they become completed debit transactions.

Question 10

What is a Pending Deposit Transaction?

Accepted Answer

A pending deposit transaction occurs when a deposit has been initiated, but has not been fully processed by the bank yet. While pending, the deposit temporarily increases the account balance but cannot be immediately withdrawn. The duration of the pending status varies, usually taking a few business days for the deposit to be fully processed and the funds to become available. Once completed, the pending status is removed and the funds are officially credited to the account for withdrawals or other transactions.

Question 11

Is there a limit to the amount I can deposit via mobile?

Accepted Answer

There is a limit of $50,000 per deposit and a $100,000 limit per day.

Question 12

When will the mobile deposit funds be available?

Accepted Answer

The first $225 is available immediately, and the remainder of the funds are available the following business day, excluding Federal Holidays (Monday-Friday). Accepted deposits before 3 PM PT on a business day will be credited to your account by 6 PM PT the next business day.

Question 13

Can I make a mobile deposit via online banking?

Accepted Answer

No, you must use the WaFd mobile app to make a mobile deposit. To download the mobile app, please go to the app store.

Question 14

Do I need the WaFd Bank mobile app to make a mobile deposit?

Accepted Answer

Yes, you need to use the WaFd Bank mobile app to make a mobile deposit. To download the mobile app, please go to the app store.

Question 15

Do you offer mobile deposits on all checking accounts?

Accepted Answer

Yes, remote capture or mobile deposit is available on all WaFd Checking and Savings accounts.

Mobile and Online Banking Frequently Asked Questions

FAQs